baji89 Privacy Policy
Your personal information is completely safe with us — this page clearly explains how it is collected, used, and protected.
baji89 is a safe and reliable online betting and casino platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information we collect when you visit our website or create an account, how we use it, and what measures we take to protect your data.
This policy may be updated from time to time. If any changes are made, we will note the new date on this page, and registered users will be notified by email for significant changes.
What Information We Collect
We collect various types of information to provide our services properly. This information is mainly of two kinds — what you provide directly, and what is collected automatically through your use of the platform.
1.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID card or passport details (for KYC verification)
- Preferred payment method details (bKash, Nagad, Rocket, bank account)
- Information provided when contacting customer support
1.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Time spent on the website and pages visited
- Information collected through cookies and similar tracking technologies
- Transaction history and betting activity
- Login timestamps and session data
Purpose of Using Information
We use the information we collect only for legitimate and necessary purposes. The main reasons we use your information are:
- Account Management: Ensuring your registration, login, and account security.
- Identity Verification: Verifying age and identity to prevent fraud and ensure responsible gaming.
- Financial Transactions: Processing deposits, withdrawals, and bonuses.
- Customer Support: Responding to your complaints, questions, and assistance requests.
- Platform Improvement: Analysing user experience to improve the quality of our services.
- Security: Detecting and preventing suspicious activity, money laundering, and fraudulent behaviour.
- Communication: Informing you about important account notifications, policy changes, and relevant offers.
- Regulatory Compliance: Retaining information necessary to comply with applicable laws and regulations.
Information Sharing and Disclosure
baji89 never sells your personal information to third parties. However, we may share information in certain specific cases:
3.1 Service Provider Partners
We share limited information with certain third-party service providers necessary for operating our services — such as payment processors, identity verification agencies, and IT infrastructure suppliers. These partners are required to follow our guidelines and may not use the information for any other purpose.
3.2 Legal Obligations
We may be required to disclose information under a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we always provide only the minimum information required.
3.3 Business Transfers
In the event of a merger, acquisition, or transfer of any part of the business, user information may be transferred. In such situations, we will notify you in advance.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. Cookies are small data files stored in your browser that help improve your browsing experience.
4.1 Types of Cookies
- Essential Cookies: Necessary for the basic functioning of the website, such as maintaining login sessions. The site cannot work properly without these.
- Preference Cookies: Remember your language preferences and user settings.
- Analytics Cookies: Help us understand and improve how our site is being used.
- Security Cookies: Used to prevent fraud and cyber attacks.
You can control cookies through your browser settings. Keep in mind, however, that disabling certain cookies may limit the functionality of the website.
Data Security Measures
To protect your personal information, baji89 applies industry-standard security measures:
- SSL Encryption: All data transmission is secured with 256-bit SSL/TLS encryption.
- Firewall Protection: Advanced network firewalls prevent unauthorised access.
- Two-Factor Authentication: A two-step authentication method is available for account access.
- Regular Security Audits: The security of our systems is regularly reviewed by experts.
- Restricted Access: Only authorised staff can access your information, and they can only view the data necessary to carry out their responsibilities.
- Data Centre Security: All data is stored in a secure and controlled environment.
While we ensure the highest level of protection, no system on the internet is one hundred percent secure. We therefore ask you to stay alert and use a strong password.
Data Retention Period
We retain your personal information only for as long as it is necessary. The retention period is determined based on the following:
- All information is retained while your account is active.
- Even after an account is closed, financial and transaction data is retained for a specified period as required by applicable law.
- Information required to meet legal obligations is retained for the relevant duration.
- Once the need for retention has ended, information is securely deleted or anonymised.
Your Rights
As a user of our platform, you have several rights regarding your personal information:
7.1 Access and Correction
You can access your account at any time to view and correct the information we hold about you. If any information appears incomplete or incorrect, it can be corrected from your account or through our support team.
7.2 Request for Data Deletion
In certain circumstances, you may request the deletion of your personal information. However, due to legal obligations, it may not be possible to delete some information.
7.3 Objection to Processing
You have the right to object to the processing of your information for specific reasons, particularly when it is used for direct marketing purposes.
7.4 Withdrawal of Consent
Where we process information based on your consent, you may withdraw that consent at any time. However, processing carried out before the withdrawal remains lawful.
Privacy of Minors
baji89 is operated exclusively for persons aged 21 and above. We do not intentionally collect any information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please contact us immediately.
Policy Changes and Updates
We may update this privacy policy from time to time. Our approach depending on the nature of the change:
- Minor Changes: The updated date on this page will be changed.
- Significant Changes: Registered users will be notified by email.
- Fundamental Changes: A notice will be displayed on the website, and your feedback may be sought before the changes take effect.
Continued use of our platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.
Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team is ready to answer all your questions.
We generally try to respond to your email within business days. For urgent matters, please use live chat.